Customer Service
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See Frequently Asked Questions below ⬇:
Frequently Asked Questions
School Info
- Yes, we offer 1 free trial class to new students who are seriously considering joining our school and who live in Colorado.
- Free trial classes are limited to certain days
Enroll and view terms here Enroll in our free trial
We offer a variety of classes that cover introductory fundamentals to advance level techniques.
For brand new practitioners, we recommend the following classes:
- Combative Essentials
- Gracie Jiu-Jitsu
- Gracie Fundamentals
All of our classes are open to all levels and you are welcome to attend any class. No matter the technique being taught, basic fundamentals and core principles will always be covered, which will be beneficial to any level student. All students will take away something from all of our classes.
No problem! We have a lot of students who have never participated in martial arts, combat sports, or may not feel they are at an ideal level of fitness, yet they are now excelling.
- Jiu-Jitsu is a great martial art and fitness activity for a variety of people, body types & shapes, and fitness levels.*
- You don’t need to be at your ideal level of fitness to start. Most people will naturally improve their cardio, fitness, agility, strength, and flexibility over time as you train – it’s like a bonus that results from learning the core parts of our art.
- You can always supplement your training with other fitness activities outside of the gym as well, but it is not required before you start.
If you have any questions, please consult your doctor or physician for medical advice about participating a physical activity like Jiu-Jitsu/combat sports.
See New to the Art of Jiu-Jitsu
*If you are experiencing a medical emergency, contact 911 immediately. Please consult your doctor, qualified physician or medical health professional for any health & medical concerns. Mile High Gracie Jiu-Jitsu, any of its owners, employees, staff, instructors or members, cannot be held liable and or cannot provide any medical advice, diagnosis, prognosis, treatment, or recommendations for any medical condition related or unrelated to any of our activities, products and or services, including COVID-19.
We offer kids and adult classes in the arts of Brazilian Jiu Jitsu (Gi & No Gi) and submission grappling (No Gi).
- Some classes are dedicated to gi and others are focused on no gi.
- We may adjust classes to be gi or no gi throughout the year. Please check our schedule or email for changes.
View more about Class Info
- Yes, we offer kids classes for ages 6-14.*
- Our age requirement flexible. We look at several factors for qualifying children which include size & weight, behavior and maturity to ensure they can train safely and gain the benefits of training. Contact us if your child is below 6, but is interested in training.
View more about Kids Class Info
View more about Kids memberships & pricing
We offer multiple classes throughout the week at various times.
Please check our schedule for details.
note: Classes are subject to change during severe weather and holidays, please check our schedule for potential updates or closures.
View more about Class Schedule & Times
Yes, we offer a drop in class pass for a daily fee.
If you already train and you’re in our area, or planning to visit, you are welcome to purchase a daily drop in membership for a daily fee and attend our classes.
We are located in Lakewood, CO, about 10-15 minutes west of downtown Denver.
It is a centralized location that is convenient to many cities & neighborhoods in the front range area (Lakewood, Englewood, Wheat Ridge, Arvada, Golden, Denver, Highlands, Edgewater, Sunnyside, Berkley and much more.)
New students don’t need a lot of specialized equipment immediately. You can wear basic workout attire for your first classs (T-shirt, sweats, spats, shorts, etc. – items without zippers/buttons).
Other equipment
- water bottle
- mouthguard (if you have one)
- pack/bag to store personal belongings
When you decide to invest in more formal equipment, then we use official Jiu-Jitsu Gi’s for our traditional BJJ (Gi) classes and No Gi equipment such as rash guards, spats and MMA shorts.
View more about Equipment
- You can wear any brand and color gi in our gym.
- You are not required to purchase our MHGJJ branded gi, but it is recommended.
- We do ask that you avoid wearing gi’s with other school/gym branding and markings.
View more about Equipment
You can easily purchase MHGJJ gear such as gi’s, rash guards, T-shirts, and patches on our online shop. Once you purchase, we’ll prepare it for pick-up at our gym for within 1-2 business days.
We have a very talented and experienced team of instructors. Many of them have been students and trained with us for many years.
They are proven and trusted instructors with a wide breadth of knowledge to share and each has their own style.
View more about Our Instructors
- Yes. Some of our instructors offer private lessons with hourly rates. Rates and schedule vary per instructor.
- We ask that you review our instructor profiles and/or train with them in a standard class, then see who you would like to work with.
- Contact us to have an instructor reach out to you about rates and schedule.
View more about Private Lessons
We have a lot of information for new practitioners. Too much to note here, but we created a page just for you.
View more about New to the Art of Jiu-Jitsu
Yes, we do have a Lost & Found area that is purged every 14 days for items that may have been left behind. We advise that you contact us if you realize you may have left something behind to avoid your item being discarded.
- We recommend that you place your name or other identifiable markers on your property
- Students are responsible for their own property and items. Please bring a bag to secure all of your personal belongings in storage while training or at the gym.
- Mile High Gracie Jiu-Jitsu is NOT responsible for any items or property that may be lost or stolen in our gym. We will do everything in our power to help address any situation for lost or stolen property, but this does not guarantee any result.
- Theft is NOT tolerated in our gym and anyone caught stealing will be prosecuted to the fullest extend of the law and banned from our gym
View more about Lost & Found
Memberships
You can register online at your convenience.
- Review our memberships and pricing
- Access our ZenPlanner portal
- Choose the membership that is right for you
- Checkout & complete purchase
View more about Memberships & Pricing
ZenPlanner is our gym software for our students. This software helps us manager memberships, attendance, reservations, check-in, and student profiles.
You may be redirected to our ZenPlanner portal to log into your account.
You can reserve classes via our website (ZenPlanner portal) or using the free ZenPlanner apps for iPhone & Android.
View more about Reserving Classes
View more about Checkin
The most common reason why you may not be able to reserve a class is if your account is past due or you have reached your class limit based on your membership.
- Ensure your account bills are paid.
- You may need to add a new credit card if your card was declined, expired or canceled.
- Ensure you are not exceeding your membership class limits (i.e. 2 classes per week membership).
If you cannot determine your issues, please contact the school admin to help resolve the situation.
View more about How to Add a Credit Card
You can add a new credit/debit card easily.
On your Desktop/Laptop Computer in the WEBSITE
- Log into your account here:
https://milehighgracie.sites.zenplanner.com/login.cfm/ - You should land in “My Profile” (“My Profile” should be selected in the left navigation)
- Select “Pay My Bills”
- Click “Add Another Account”
- If you have any bills under the Due Now section, Check the bills to pay
- Add your Credit/Debit Card payment info: nickname, card number, expiration date, security code, billing info, etc.
- Click on “Save and Continue” – OR – “Pay Checked Bills“.
- You should see a confirmation screen that your Account Information has been updated
- Click “Continue”
- If you selected any bills to pay, please complete your purchase
- If you do not have any bills due, then you can exit
- note: You cannot remove or update your own cards in the system at this time
OR
On your PHONE in the ZenPlanner App
- Log into the app (same credential as the website)
- Select “View Profile” under your profile avatar/photo (circle image)
- Click on “Payment Methods”
- Add your Credit/Debit Card payment info: card number, expiration date, security code, billing info, card nickname, etc.
- “Save” the new card to your account
note: We will remove your old cards once your account is updated. Our system does not allow students to update or remove cards.
View more about How to Add a Credit Card
You can purchase a membership for you kids online directly on our website at your convenience.
- You will want to register yourself as the parent/guardian (head of household)
- then register your child’s account and membership under yours, so that you can manager their account on their behalf.
View more about How to purchase a kids membership
You can request a pause/hold to your memberships due to circumstances that may impact your training such as travel, work, school, injury, illness, other activities, etc.
- Just send us an email request
- Include START and END DATES
- Reason for Hold (i.e. work, school, travel, injury, etc.) at least 24 hours before your hold start date.
- You must receive a formal response from the school admin that confirms your hold request (24-48 hours).
Hold terms:
- Please provide at least 24 hours ahead of your requested hold start date (If your request is less than 24 hours of your hold start date and your next payment processes, your payment will be credited and prorated towards your membership upon your return. We cannot provide any refunds after your payment processes and/or if your hold request is less than 24 hours of your hold start date).
- We recommend holds for periods of 15 days and up to 60 days (2 months).
- There is no fee to pause your membership.
- When your membership is on hold, you cannot train, you cannot reserve or attend any classes.
- Pauses/Holds may change your pay date upon reinstatement due to prorations.
A membership hold is a temporary short period where you do not have an active membership and you will not be charged at during this time.
Holds should not be used, or to be taken advantage of, to push out your payment dates, or to push your membership off until you submit a formal cancellation request.
View more about How to pause/hold a membership
You can always upgrade or downgrade your membership. It is recommended to upgrade or downgrade before your next payment.
- You just need to send us an email request with the start date and desired membership to upgrade or downgrade to.
- You must receive a formal response from the school admin that confirms your upgrade/downgrade request (usually within 24-72 hours).
View more about How to modify memberships
You can cancel your membership at anytime. We just ask that you give us at least a 15 day notice.
- Please submit a formal email request with the date you want your membership to be canceled 15 days before your next payment.
- You must receive a formal response from the school admin that confirms your cancellation request (usually within 24-72 hours).
View more about How to cancel membership
You can log into your ZenPlanner account via web or free phone apps to manage your account and profile information.
View more about How to manage your membership
Go to ZenPlanner Portal Login
Yes, and we highly recommend downloading it to conveniently reserve, check in, and to manage your account.
- You can download the free ZenPlanner gym app for iPhone (iOS) or Android phones.
View more about Download free phone apps
Please send us an email with the new email address to add to your account. This will be the new email address to login with and where you will receive all important communications from us.
- Promotions are determined by all of our qualified black belt & brown belt instructors, and are carried out when the head instructors determine it is appropriate.
- We usually hold formal promotion ceremonies twice a year (mid summer and December), but will sometimes issue promotions in between.
View more about Promotions
Tech Support
You can download the free ZenPlanner gym app for iPhone (iOS) in the Apple App Store or Google Playstore for Android phones. Once installed, you can log in and easily reserve, check-in, manage and access your account.
If you forgot you password, just click the “forgot password” link on the ZenPlanner login screen. The system will send you instructions on how to reset your password. You must have access to the email associated with your account.
Location
We are located on Carr Street between 13th & 14th Ave., just south of Colfax (15th Ave.) and a few blocks west of Wadsworth Blvd. in Lakewood, Colorado.